Red Rose Desire Cosmetic Surgery General Terms and Conditions
These terms and conditions (terms) set out the basis on which you will be provided with treatment/services arranged by Red Rose Desire Cosmetic Surgery (RRDCS). Please ensure that you read them carefully and contact us if there is anything you would like explained further before you sign your post consultation consent form.
1.Our prices are published on our website, however, if you want to check the cost of any treatment or services, please contact us. We will always provide you with the cost of your care prior to treatment.
2.Breast Augmentation: you are responsible for the choice of implant manufacturer and several implants are chosen for you on the day of surgery which h have been discussed and agreed between you and the surgeon, prior to surgery. It is at the surgeon’s discretion, on the day of surgery, which implant is used for your benefit.
3.Surgery may be undertaken as an outpatient (day case) or an inpatient (one or more overnight stays). This is discussed with the surgeon beforehand but could be subject to change by the hospital after you have agreed to these terms and conditions. There is an additional charge for an overnight stay which will be discussed with you and is in addition to our fixed price.
4.During surgery it may be necessary for the surgeon to perform whatever procedure he deems necessary for your benefit. Photographs may be taken as evidence of possible complications or medical abnormalities. These photographs will form part of your personal information held by RRDCS in line with the permission granted in your consent form.
- What is included in the fixed price?
Your confirmation letter confirms the fixed price for the care you are to receive according to the procedure you have requested. The price includes:
- The surgeon’s fees in relation to the procedure
- Post-operative nursing care both in the treatment center and post-discharge
- Hospital fees
- MRSA test is undertaken at the hospital/clinic
- The cost of your implants, where applicable (unless you request there to be more than one brand of implant available for selection on the day of surgery, when there is an additional charge of £20 per extra brand available to choose from).
- Drugs and dressings required to complete your surgery
- Up to three post-operative consultations with the surgeon, within 12 months of the surgery date. Further meetings may incur additional charges (made by the hospital/clinic) of which you will be advised before such meetings are arranged
- What is not included in the fixed price?
- The cost of any support garment which may be required. It is your responsibility to purchase this and bring it along to theatre on your surgery day
- Occasionally, during the course of the operation, the surgeon may deem it necessary to undertake a biopsy. The fee for this test is not included in your price
- Any other tests or treatments including, but not exclusively, blood tests, ECG, wound swabs, private scans and private prescriptions as advised or recommended by the surgeon are not included in your price
- MRSA test undertaken by post incurs a postage/handling fee which will be advised to you upon request.
- The cost of any transport to and/or from surgery arranged by RRDCS at your request.
- The cost of any revision procedure where the surgeon decides the results of your original procedure fall within the acceptable normal limits of surgery.
- If you fail to keep a post-operative appointment without notice a charge may be made for a re-arranged appointment. This charge will be refunded when the resultant appointment is kept.
- If you fail to attend your initial consultation, without giving 48 hours’ notice of non- attendance, we reserve the right to charge a £50 cancellation fee. Your debit/credit card details will be taken, for this purpose, when the appointment is made. No fee will be taken if the appointment is kept, as arranged.
- You will need to obtain a copy of your medical records for us to review before surgery. Depending on your medical history, we may ask you to obtain a letter from your G.P. giving their consent to go ahead with cosmetic surgery. There is usually a fee payable for these services, for which you are responsible.
- Any post-operative refashioning of scarring. For example (but not exclusively) keloid and hypertrophic scarring and itchy/red scarring. If required this will be priced on an individual basis.
- Covid-19. Additional terms and conditions have been introduced. Please see Appendix 1.
A £750 deposit is required at the time of booking your surgery. The remaining balance needs to be fully settled not later than three calendar weeks before the surgery date, this includes any contribution due by you where you have taken advantage of one our finance options. The balance of any amount being funded by the appropriate finance company will be settled by them post-surgery. Please refer to the finance companies own terms and conditions for details of settlement.
Payment for any of the additional items referred to in section 6b and 6c is due two calendar weeks from the date of surgery.
- What happens if I decide to either cancel or postpone my surgery?
If you decide not to go ahead with your procedure you will need to pay for the care you have received up until the point of cancellation. If RRDCS is notified three working weeks or more before your surgery date, then 75% of the full fixed price will be returned. Additionally, if notice is received more than one calendar month before your surgery date then 50% of your deposit will be returned if you have only paid a deposit). If you decide to postpone and rebook your surgery then you may have to pay fees relating to third party costs depending upon the amount of notice you give. Any fees in this scenario will be discussed on a case by case basis.
- What happens if RRDCS cancel my surgery?
RRDCS may need to cancel your surgery due to clinical reasons. Where this is necessary it will be a decision of your consultant, or part of the clinical team associated with your care, on grounds of your clinical safety or in the interest of your health and wellbeing. In such instances RRDCS will refund 75% of the fixed price paid or 50% of any deposit paid, minus any third-party costs charged to RRDCS (for example hospital fees and pre-operative test fees). If surgery goes ahead at a later date additional fees for pre-operative tests may apply. If your surgery is cancelled because we have not received your medical records and/or the letter from your G.P. (see condition 6i) confirming your fitness for surgery at least fourteen days before your surgery date you may lose the whole of your £750 deposit.
Sometimes it may be necessary to cancel your surgery for non-clinical reasons. We will provide you with a reason why the cancellation is necessary. Where this is the case we will give you as much notice as possible. We will rearrange your surgery as soon as possible and agree on a date with you. Where we rearrange your surgery within a reasonable period RRDCS will not refund any sums paid by you. RRDCS will not be liable for loss or consequential loss as a result of unavoidable cancellations.
- What happens if I suffer complications?
Your first point of contact after your surgery is your named nurse, whose contact details are provided in your confirmation letter.
While the consultants and the hospital do their best to ensure a satisfactory outcome, no clinical procedure is entirely risk free and the results of any surgery cannot be guaranteed with complete certainty. There are no guarantees stated or implied as to the results of the operation(s), and there is no such concept as perfection, which is subjective.
Your fixed price includes the cost of treating any clinical complications identified by your consultant arising directly out of the treatment you received as part of your treatment package, provided you have followed the advice of your consultants and any other medical professionals hired by us involved in your care. This includes keeping all follow up appointments as arranged. Where we are unable to treat your clinical complications, you agree that appropriate follow up care may be provided by your GP or the NHS.
You may feel an adjustment to the operation is necessary at a later date to achieve an optimum result. You will be responsible for any fees due should you require an adjustment and it be a case of there not being any fault attached to the procedure so far as the surgeon or the clinic are concerned and the surgeon deems the outcome to fall within the acceptable normal limits of surgery (see our Consent Form re subjectivity of the outcome). An adjustment procedure will only take place where you and the surgeon are in agreement and a confirmatory second opinion has been provided by one of our other surgeons. Any decision about revision surgery will only be made after a suitable period of time, at the consultant’s discretion subject to a minimum period of 6 months from the original surgery, unless there is a medical emergency.
Where a revision procedure is required/agreed, any variance to the procedure actually required, for example a change in implant size, will be charged. RRDCS do not cover loss of earnings or any other out of pocket expenses of you or any chaperone. You may also be responsible for the cost of an overnight stay in hospital, should one be required.
If we agree revision surgery, in line with the aforementioned terms, and you postpone and rebook your surgery then you may have to pay fees relating to third party costs depending upon the amount of notice you give. Any fees in this scenario will be discussed on a case by case basis.
Where an agreement cannot be reached the view of an independent surgeon may be sought at the operating surgeon’s discretion. At all consultations to discuss adjustment surgery, which take place between the surgeon and you, a chaperone/note taker will be present.
If you have revision surgery with another surgeon without our prior consent and agreement then this will invalidate these terms and conditions.
Capsular contracture: this is a breast augmentation complication which develops when internal scar tissue forms a tight or constricting capsule around a breast implant, contracting it until it becomes misshapen and hard. If at any time in the future this occurs, please contact us. The cost of replacement implants depends on the individual manufacturer’s warranty. Any remedial surgery is not included in our fixed price. The cost of surgery will be discussed and agreed on an individual basis according to the circumstances.
Rupture of implant: as with capsule contracture the cost of replacement implants depends on the individual manufacturer’s warranty. Any remedial surgery is not included in our fixed price. The cost of surgery will be discussed and agreed on an individual basis according to the circumstances. If you have the implants removed by another cosmetic surgery provider RRDCS will not be responsible for any implant related costs. You will be referred back to the implant manufacturer to take advantage of their warranty/guarantee.
- Other terms and conditions
- RRDCS is a facilitator and none of the surgeons, consultants and any other medical professionals are employed by us but are independent self-employed practitioners or employees of the relevant hospital/clinic. RRDCS will not be liable for any act or omission of a consultant. The consultant will be responsible for the care they provide you. We always ensure our consultants hold the relevant indemnity cover. You will be under the care of the consultant you have been referred to, who may also involve other consultants in your care, if appropriate. Nursing and other medical staff will provide your care under your consultant’s instructions.
- You agree to follow advice provided by all the medical professionals and representatives from RRDCS involved in your care. If you fail to attend two consecutive post-operative meetings RRDCS are no longer obliged to offer further appointments. It may sometimes be necessary to arrange a post-operative consultation at an alternative clinic within reasonable travelling distance. RRDCS will not cover the cost of any additional travel expenditure.
Occasionally you may be recommended or instructed to seek guidance/treatment from your GP or other NHS services. This may be before surgery or after it. Advice may include waiting appropriate timescales post-surgery to allow for wounds, scarring and any inflammation to settle down. Failure to follow the advice given may invalidate these terms and conditions.
- RRDCS will be responsible for disbursing all fees payable in connection with your treatment. For example, surgeons, consultants and suppliers as referred to in “What is included in the fixed price?”.
- Your contract with RRDCS: By signing the Post Consultation Consent Form (PCCF) you agree to be bound by these terms. If there is any conflict between these terms and the PCCF or confirmation letter, these terms will take precedence. RRDCS may update these terms from time to time, however, any changes will only apply to any new episode of care or new surgery which you receive. You agree to be bound by the terms in force at the time you complete the PCCF.
- Changes in applicable law: you acknowledge and accept that Applicable Law may change and prevent RRDCS from providing certain care. If RRDCS becomes aware that such a change has occurred, and the change has an effect on your surgery, we will contact you to inform you of this and its consequences.
- Assignment: RRDCS may transfer and assign your contract to any person who acquires all or substantially all of the assets or business of RRDCS.
- Third party rights: Except for you or RRDCS, no person, company or organisation will have any rights under or in connection with these terms. You agree to indemnify RRDCS against any claims brought by a third party in connection with your care.
- Law and the courts: These terms are governed by and shall be construed in accordance with English law and the courts of England and Wales shall have non-exclusive jurisdiction.
- Complaints: please refer to our separate Complaints Policy which is on our website at www.redrosedesire.co.uk/red-rose-desire-cosmetic-surgery-complaints-policy/
“Applicable Law” means any and all laws, regulations, guidelines and professional obligations applicable to the provision of care or the performance of services for you, including the requirements as regards treatment, procurement, research and storage of reproductive material.
“Care” means care, treatment, diagnosis, services (including sundry items) and goods provided by us
“Confirmation letter” means the letter we send to you regarding your proposed surgery.
“Consultants” means all consultants, surgeons and anaesthetists involved in your care. The words surgeon and consultant are interchangeable.
“Contract” means these terms, along with the Post Consultation Consent form and your confirmation letter from us.
“Fixed price” means how much you will pay as set out in your confirmation letter.
“Terms” means these terms and conditions
Red Rose Desire Cosmetic Surgery (RRDCS) and its logo are a trading style and the property of Bodycurve Limited. Registered in England and Wales. Registration number 08118275.
Red Rose Desire Cosmetic Surgery General Terms and Conditions
Appendix 1 Covid-19
Red Rose Desire Cosmetic Surgery (RRDCS) in conjunction with the hospitals and clinics it works with and in line with UK Government regulations relating to Covid-19 (Coronavirus) has introduced additional terms and conditions which are outlined in this appendix to our General Terms and Conditions. The two documents are to be read and accepted as one.
The additional measures have been introduced to protect you, other patients and the staff, both medical and administrative, with whom you have dealings.
It is imperative you follow these instructions. Failure to do so could lead to your surgery being cancelled without refund of payments made by you.
1. Screening for Covid-19
You will be asked to complete our Covid-19 health questionnaire. If you have to answer yes to any of the questions, you will be unable to attend clinic until such time as you are able to answer no to all of the questions.
2. What to Expect when Attending Clinic and Revised Action for you to take
When you attend clinic RRDCS and medical staff who attend to you in the clinical environment will be wearing personal protective equipment including a face mask. Clinic rooms will be disinfected between each patient appointment, so clinic times will take a little longer than usual.
Please attend the clinic on your own (guardians/carers for medical reasons will be accommodated where necessary but will have to follow these Covid-19 protocols). Anyone you have travelled with will have to wait outside the building.
You must not travel to the hospital on public transport. This includes taxis and private hire vehicles.
Please Bring you own face mask or covering which you will need to wear whilst you are in the hospital/clinic. Please also bring at least one pair of disposable gloves.
You will need to wait outside the hospital/clinic until your appointment time to minimise the number of people in the communal waiting area and so maintain a social distance. About 5 minutes before your appointment please contact the reception team following the guidance on the poster at the entrance.
Upon entering the building you will have your temperature checked by the reception team. If your temperature is raised you will not be allowed to enter. You will also be required to use hand sanitiser at the same time.
The water fountains and drinks machines will not be available. You may bring your own bottled drink.
To help reduce the risk of contamination and the possible spread of Covid-19 please do not bring any handbags or unnecessary additional items to your appointment. Please bring your own tissues and a suitable plastic bag in which to dispose of used tissues. You will need to take these home with you along with any other personal items for disposal e.g. a drinks bottle. The hospital/clinic dustbins will be for restricted use only.
If you are wishing to have a Breast Augmentation with implants, please bring your own bra with which you may test the different implant sizes. This bra needs to be unpadded and stretchy within the cup to accommodate the additional size. Alternatively bring a bra of the cup size you would like to be.
For breast enlargement, we also recommend you bring a tight, light coloured top for you to be able to see the impact of the different implant sizes.
3. Additional Requirements Relating to Surgery
Once you have decided to go ahead with surgery you will need to social distance and hygiene for a minimum of fourteen days prior to your surgery date and self-isolate from the date of your Covid-19 test until your operation. Self isolation means remaining at home and mixing with other household members as little as possible, preferably not at all. This is to minimise your risk of catching Covid-19. You need to follow the same principles as the Government advice on “Staying at Home and Shielding” which says:
- Do not leave your house.
- Do not attend any gatherings, including gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.
- Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19).
Further advice on this may be found on the official UK Government website, Gov.uk.
You will be required to have a Covid-19 test, to ascertain you are clear of infection. If this test returns a positive result then your surgery will be cancelled and your refund calculated under Condition 9 “What happens if RRDCS cancel my surgery”.
The hospital has had to introduce further safeguards within the operating theatre for both your and the clinical team’s protection. Unfortunately, this has resulted in a Covid-19 surcharge which is not included within our fixed price for your procedure. The surcharge varies according to the procedure type and will be advised to you when discussing your surgery. By way of example it is £150 for a breast augmentation.
Some geographical areas are subject to restrictions prohibiting over night stays outside their area. The hospital is also in such an area. They have not identified any risks for patients in staying overnight (where required) given the strong Covid-19 measures they have in place.
If your procedure requires an overnight stay and someone else is bringing you to the hospital and then intending to stay overnight in a local hotel or with a friend/relative, we recommend your surgery be postponed until such time as the restrictions are lifted as we do not wish to be seen to encouraging unnecessary overnight stays in the community. Please discuss this, if relevant, at least one month before your surgery date to avoid any cancellation fees.
Overnight patients will be discharged by 8:00am the following day unless there is a medical reason preventing this.
Additional advice and guidance about infection control will be given by the surgeon and nurses prior to your surgery.