There’s good service. Then there’s Trusted Service.

The Trusted Service award is a recognised symbol of trust – helping customers click with confidence.
Real people. Real reviews. Real Insight.

We love feedback and we ask all of our patients to leave their thoughts and feedback for us to personally share with others. During the time we have used Feefo, we have gained an invaluable insight into what our consumers really think, and we use these reviews to improve and grow as a company. Furthermore, we know that every bit of feedback that is left for us, is real, genuine, and created from the patient themselves.
Now we can concentrate wholly on our real customers. We can reply and personally thank them for the positive reviews, and let them know we couldn’t do it without them. We can also, more importantly, tackle any concerns that have arisen for customers past or present.

Not only is this helping us really connect with our patients, but it is constantly allowing our team to learn and grow and improve our service. It is also helping us to build trusting relationships with patients, as they feel we are always open to listening. Using this genuine review system has helped so much that Feefo themselves have recognised Red Rose Desire, and they’ve just granted us their Gold Trusted Service Award for the second year running! This means that Red Rose Desire has reached the criteria of collecting at least 50 reviews receiving a Feefo review rating of, at least, 4.0 to 4.4 stars during 2018. (Our actual numbers for the last year are over 100 reviews with an average of 4.9/5)

The award is an independent seal of excellence that recognises businesses like us for delivering exceptional experiences, as rated by real customers. The Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. We have to meet a very high standard regarding not only the amount of reviews, but the review scores also.

This badge of honour and accreditation from Feefo is very special, and we will now wear this proudly on our website, thank you to everyone who has taken the time to leave us feedback.
Feel free to look through our reviews at any time, we hope this will give you a clear view of the business we are, the service we offer and the way in which we treat our patients.

You can read our real reviews here.